Cancellation and Returns



Cancellations


Deposits are subject to a minimum cancellation charge amounting to 50% of the purchase price. Cancellations where manufacturing has commenced and/or purchases have been made on your behalf may include a cancellation charge up to the entire purchase price.


The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.


Returns & Refunds


All Greenhearts furniture is made to order, and due to this fact we are unable to return or refund any furniture purchases. We will strive to get as much information from you at the time that you place your order, so that your furniture is exactly what you are after.


Greenheart guarantees to repair any furniture with a manufacturing or material defect. This is so long as the defect is not a result of normal wear and tear, results from misuse, or is not a natural characteristic of the material used. Your furniture must be cared for in an appropriate way and using any specific instructions given.